All posts by: Prescilla Kuin

Prescilla Kuin
About Prescilla Kuin
Sarawak-born with a proud Iban ancestry based in Kuala Lumpur, Malaysia. Loves to travel and being adventurous, makes me a naturally curious human being. “Life is either a daring adventure or nothing at all.” – Helen Keller
October 8, 2019

Leave your Landline behind – Go with VOIP

VoIP — which stands for voice over Internet protocol and often pronounced “voyp” — is the technology that will improve the way we communicate. VoIP is basically a telephone connection over the Internet. The data is sent digitally, using the Internet Protocol (IP) instead of analog telephone lines. This allows people to talk to one another long-distance […]

March 19, 2019

What Is Customer Experience?

We often hear and toss around the term “customer experience,” but what exactly does it mean? Customer experience can include a lot of elements, but it really boils down to the perception the customer has of your brand. Even if you think your brand and customer experience is one thing, if the customer perceives it […]