Choosing any service presents its challenges. Whether you’re looking for a new mechanic or a new hairdresser, it feels like there’s a lot at stake.
When you choose the wrong hairdresser, for example, you’ll only end up with a haircut that isn’t quite to your taste. But choose the wrong managed service provider and the consequences could be far more dire.
So, let’s explain the ins and outs of choosing an awesome-quality managed services provider. Here’s what you should be looking out for when hiring a managed IT services provider.
Is your MSP eager to learn about your business?
There’s only one way that an MSP can provide the services your business needs, and that’s by learning about your business. A managed services provider should be eager to learn as much as possible about your business right from the beginning. This way, you can see that their main priority is finding the best solution for you rather than the one that suits them the best.
Obtaining references from other clients
When you hire a new staff member, you take the applicant’s resume, look at their references and call them to hear what they have to say about the applicant. The same should be done for your managed services provider. Choosing the right managed services provider involves checking current and past clients to hear their opinions of how the MSP is run and the quality of the services they offer.
One of the key qualities you’re looking for in a managed services provider is a proactive approach to IT. This involves monitoring of your systems, doing constant tests and analyses and developing a disaster recovery plan should a crisis occur.
The whole reason you’re looking for a managed service provider is so that you can get IT help that’s adaptable and scalable. If an MSP keeps saying ‘no’, then they probably can’t provide the help your business needs. MSPs should offer flexible and scalable solutions to IT.
Do they offer additional services?
Some managed service providers offer other products related to the IT industry. This is a great way to save money and hassle by going through one provider for all your IT needs – for example, IT support, cybersecurity and cyber insurance. Real Innovation Group offers all three of these services, making it more convenient than ever to tackle all your IT needs.
Real Innovation Group provides top-quality managed IT services across Australia. Our managed services ensure your business is reducing wasted time and money on training and staff upkeep, while giving you high quality, round-the-clock results. Prevent problems, get innovative solutions and save money all at the same time when you talk to the team at Real Innovation Group and inquire about our managed services today!
Want to know how Instant Windscreens and Tinting saved 2,000 hours per month?
Instant Windscreens and Tinting use JourneyPRO in their business today.
“JOURNEY is a ‘first-in-our-industry’ technology that improves our customer service offering, and claims back approximately 2,000 hours monthly in route scheduling for our branch management teams.”
Read more about how JourneyPRO has transformed Instant Windscreens’ business by downloading the case study here.