Small Business IT Support Technology Consulting - Real Innovation Group

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We are not just a Managed Services Provider; we are your entire IT Team.

 

We fill your skills gap across our entire geek squad; however we don’t know everything, which is why we lean on a wide network of independent specialist and consultants that are the leaders in their field, which gives your the best business continuity outcomes possible.

Although there is an entire TEAM of IT specialist behind the scenes keeping your business moving – you will only need one point of contact at RIGA for any support queries, thus eliminating frustration and wasted time

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Why choose Riga?

 

  • Why choose RIGA?
    We provide “Peace of mind” because Cyber Security Compliance and business continuity is our focus, and our Point of Difference We guarantee you will have the most up to date systems and security that is recommended by the Australian Government’s Cyber Security Centre (ACSC) essential 8 framework Maturity Level 3, the highest level achievable one that is recognised by Cyber Hacking Insurance Policies.
  • How do we do this?
    We ensuring you Comply with Governments Essential 8 Cyber Security Maturity Level 3, including areas like Application Control, Regular Offsite Backups, 2 factor authentication & Patch Management. We ensure your compliance with Cyber Hacking Insurance Policies giving you peace of mind that critical data is secure, backed up and available at any time.
  • Did you know?
    Given the latest hackings of Medibank, Optus & Telstra, Australian Insurance companies are no longer issuing New Cyber Protection Insurance? Let us take care of you cyber security insurance policy which is included in your monthly managed services fees. Our Insurance specialists take care of everything from onboarding and compliance implementation, to justifications and explanations during your insurance application, who better to answer questions about your environment than the people that support it, protect it and restore it in a breech. So, when the insurance companies change their wording, and shift their goal posts, we change your IT environment to ensure your compliant We are reinventing the meaning of end-to-end Managed Services.

From six locations throughout Asia Pacific, our team comprises service desk staff, senior technical engineers, project managers, software developers and administration. Added support from field engineers on the ground, means you’re 100% covered.

Depending on your needs and budget, we offer immediate case resolution or next business day.

We provide Helpdesk services to industries including:

  • Trades & Services
  • Retail
  • Automotive
  • Supply & Logistics
  • Professional Services

IT Managed Service Desk

  • On premises or remote.
  • Co-managed Support Services.
  • Knowledge Base Management.
  • Trend analysis for capacity planning.
  • Business Continuity
  • Accountable relationship management.