For October’s Meet the RIGA Team, we sat down with Prescilla Kuin. Prescilla is our amazing Service Delivery Manager. She is the orchestrator of our seamless customer service experiences.
Prescilla began working at RIGA in 2017, bringing her wealth of knowledge and experience to the team. As RIGA’s Service Delivery Manager, she oversees organising and managing the operations of the service desk team to ensure that all our customers are happy.
Prescilla’s favourite part of her role is customer satisfaction. She enjoys helping customers and knowing that they are happy with your service despite not being able to see them in person. She even has had instances where clients she has been helping have become friends who she keeps in touch with.
Prescilla’s career began a little differently from her colleagues and peers. While most of her university classmates and friends took a break after completing their degrees, Prescilla started her first position. She remembers submitting her final university paper on a Saturday and being called for an interview on Monday morning for a customer service position at the Singaporean Telco. After nailing the interview, she began her role helping customers set up their internet connection and whatnot.
Prescilla is originally from Bintulu, Sarawak, in East Malaysia and is the eldest of 4 siblings. She currently lives in Kuala Lumpur and is the only member of her family who works away from home. Over the past month, she says that the importance of family is one of the things she has learnt. She is looking forward to seeing her visiting her family over the Christmas/ New Year period.
When’s she outside the office, Prescilla loves to travel; it doesn’t matter if it is a grand international adventure or a short weekend trip away. She often spends her weekends road-tripping with friends, hunting down the newest cafes or most delicious food spots. When asked if she had a dream travel destination in mind, Prescilla said, “Not at the moment. I’m travelling to New Zealand in November.” She will be visiting for the first time.
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