No, a VoIP phone system isn’t some new robot-esque voice-controlled device you need to add to the list! Whilst it sounds like a fancy piece of technology, it is a game-changer for small businesses. A voice over internet protocol (VoIP) is a phone system that allows you to connect, make and receive calls via an internet connection rather than the old-school phone line.

There are countless VoIP systems and products available, so it’s important to understand what benefit they will serve your business.

 

Why do you need a VoIP phone system in your business?

“But, I have a working phone already! Why would I bother getting a new phone?” we hear you asking… Let RIGA hold your hand and answer these questions and more in this article!

VoIP has quickly become the standard for most modern businesses in Australia with most telecommunication providers offering VoIP services. These systems are the alternative to a traditional landline phone, created to save money on both local and international phone calls. You’ve probably used a VoIP system without even realising it! Skype, Zoom, Whatsapp and Facebook all use the internet to connect your calls. Whilst VoIP systems function just as your landline did, they have the added benefit of utilising features like video and file sharing. 

Benefits of a Voice Over Internet Protocol system

• Low Cost

As a business owner, we’re sure you are always on the lookout for ways to save money and have more effective systems in place. With a VoIP system, rather than paying for the traditional phone lines and being held hostage by extortionate international fees and long-distance costs, you simply pay for the internet connection. In a world where online calls are ubiquitous, a VoIP system is a perfect package to add to your existing internet bill.

• Scalable

Just like your standard internet connection, a VoIP phone system can grow and adapt to your business’s needs. Whether you have 3 or 30 staff requiring access to the phones, there is a package perfect for your needs. Regardless of where you are, if you have a steady internet connection, a mobile and desktop VoIP system can be installed.

• High Quality and Added features

An exciting element of a voice-over internet protocol system is how flexible and versatile they are! Nearly any device with an internet connection can be turned into a phone! For businesses relying on communication chains and management, a VoIP system can function as a fast, effective tool. With high-quality audio, you are also able to use video and file sharing features! As many businesses shift towards hybrid working arrangements, these systems are a fantastic way to keep your company connected – even internationally! Running over a cloud, these systems can connect phones, computers, desktops and can be paired with software to track and analyse calls. 

Some of our other favourite features of a VoIP phone system include:

• ‘Virtual’ Concierge systems with callers using keypad responses
• Call recording and tagging
• Call transferring and forwarding
• Accessibility globally

How do I get a VoIP for my business?

Real Innovation Group wants to help modernise and mobilise your business. With internet-based phone connections and business-grade NBN connection, we can get your company online and buzzing with our scalable low-cost Converse packages. 

Let us help you get an enterprise-grade Converse system perfect for your business, regardless of size. Put some RIGA around it.